Most in-stock items ship within 24 hours of ordering; however, some orders may take up to 48 hours to process. Please note that we do not ship on Saturdays, Sundays or US holidays.
Orders may be split across multiple shipments, and items ordered together may not be shipped out on the same day. Occasionally, items may be out-of-stock or backordered. You will be alerted in both instances, and in the event of a backorder, will be provided an approximate date of shipment. You will be informed if an item is backordered when you add it to your basket or within ten days of placing your order.
Your order may ship in multiple packages, but rest assured that you will not be charged any additional shipping and handling fees. The shipping and handling fee quoted at checkout will be prorated and applied based on the value of each individual shipment.
If you place an order for an item that is not available for immediate shipment, it will be backordered. You will be notified if an item is backordered within 10 days of placing your order. You will also be given an approximate date of shipment. You will not be charged for backordered items until they ship.
In the event that a backordered item is part of your order, we reserve the right to cancel the item or ship your order in multiple packages. If for any reason you would like to cancel a backordered item, please call 800.309.2500 or email firstname.lastname@example.org. If an item is cancelled from your order for any reason, you will not be charged for the item.
Delivery methods, timing and fees vary from item to item, so be sure to check individual product pages for delivery specifics.
Select furniture items now ship via Unlimited Furniture Delivery. No matter how many items you place in one order, you'll enjoy a $149 flat-rate fee for furniture and select non-furniture delivery. When all qualifying flat-rate items in your order are ready, you will be contacted by phone to schedule delivery. Rest assured, your items will be handled with care, as our white glove service includes inside delivery to your room of choice, as well as unpacking, assembly and debris removal.
Please note that furniture and other oversized items are unable to ship to US territories, Alaska, Hawaii, islands within the continental US, PO boxes, APO/FPO addresses and locations outside of the US. Overnight and express delivery options are also unavailable for oversized items.
For your convenience, orders containing more than one Unlimited Furniture Delivery item will be consolidated and delivered together. If you prefer to have items delivered as they become available please contact our furniture specialists. Once your items are ready to ship we will contact you to schedule a delivery. Furniture will arrive 2-4 weeks after delivery is scheduled. While you may see a preauthorization prior to delivery, your account will not be charged until the items are delivered.
Yes. If you would prefer to have each item delivered as soon as it becomes available, please call our furniture specialists at 844.599.2557 from 7 a.m. to 8 p.m. ET, Monday through Saturday, or email email@example.com.
To make changes, such as updates to your shipping address, item exchanges or cancellations, please contact us by emailing firstname.lastname@example.org or calling 844.599.2557 from 7 a.m. to 8 p.m. ET, Monday through Saturday.
Furniture may be returned within 30 days from the date of delivery for a full refund of the merchandise cost. After 30 days, Anthropologie will only refund items where a manufacturer defect was found. Defect returns may be made for up to one year from the date of delivery.
If your item(s) arrived via delivery service, please contact our dedicated furniture team to schedule a complimentary return pick-up.
Email email@example.com or call 844.599.2557 from 7 a.m. to 8 p.m. ET, Monday through Saturday. Furniture items may not be returned in stores. Your method of payment will be refunded once our delivery team has confirmed pickup of the original item. The initial $149 Unlimited Furniture Delivery fee is nonrefundable.
Your method of payment will be refunded once our delivery team has confirmed pickup of the original item. The initial $149 Unlimited Furniture Delivery fee is nonrefundable.
If your item(s) arrived via UPS, please mail your return to the following address. Anthropologie is not responsible for shipping fees or lost returns. Please obtain a tracking number for your records.
Yes, indeed! Select fabrics and colors may be ordered by visiting the product page of each item you're interested in and selecting Request a Swatch. Swatches will arrive about 10 business days after submitting a request.
Our fabrics are rated for durability using the Wyzenbeek fabric abrasion test, and most can withstand heavy residential use. Please note, we advise against applying stain protectors to your furniture, as they may compromise the integrity of the fabric.
A limited selection of parts may be available for replacement. For more information, please contact us by emailing firstname.lastname@example.org or calling 844.599.2557 from 7 a.m. to 8 p.m. ET, Monday through Saturday.
Items eligible for Unlimited Furniture Delivery will arrive via white glove service from Metropolitan Warehouse & Delivery. Other oversized home items, such as select rugs and lighting, will ship via UPS Ground and are subject to standard shipping charges.
As you prepare for the arrival of your new item(s), please clear a path to the room(s) of your choice, as the delivery team cannot move your current furniture. We also suggest protecting anything that may be susceptible to damage, such as floors, furniture or entryways, and moving pets to a separate room to keep them safe.
Furniture and oversized items are available for shipment within the contiguous United States. We are unable to ship such items to US territories, Alaska, Hawaii, islands within the continental US, PO boxes, APO/FPO addresses and locations outside of the US.
If you are not satisfied with your purchase for any reason, please let us know so we can help. All merchandise—with the exception of Unlimited Furniture Delivery items—may be returned at any time by mail or to our stores in the US and Canada. Unlimited Furniture Delivery items may be returned within 30 days of the date of delivery.
Click here to learn more about making a return or exchange.
Most returns will process in approximately 1-2 weeks. Additional delays may occur. A refund will then be credited back to your original method of payment, and will post approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.
Yes, it most certainly can. If you make a return in-store, let the store associate know your preferred method of refund. If you are making a return by mail, please write “refund in the form of a gift card” on your return form. Your purchase will be refunded in the form of an e-gift card, issued via email.
Yes! You can easily print a new label online. If you have an Anthropologie account, sign in, select Order History, then locate and select the order you wish to return. (Guest orders, and orders received as gifts, may be found by checking your Order Status.)
Once you have located your order, select Start a Return and follow the instructions to print your label. Upon completion, you will receive an email with tracking information, as well as a copy of your label in case it is misplaced. Affix the SmartLabel to your package, and be sure to remove or cover the original shipping label.
Returns and exchanges are complimentary at all US and Canada Anthropologie stores, and must be accompanied by an original packing list or receipt.
Returns may also be made by mail using a prepaid, pre-addressed SmartLabel (enclosed with your original packing list or printed online). No postage is required. However, a $5.95 shipping charge will be deducted from your refund. This service is only available within the continental US. Unlimited Furniture Delivery items cannot be returned using a SmartLabel.
For information on exchanges and associated costs, please click here.
This is likely because we could not obtain an authorization from your credit card company. You may wish to contact the issuing bank of your credit card regarding this matter, and then inform us of any additional information.
We will keep your order on file for 48 hours before it will be cancelled. Please respond quickly; merchandise cannot be held for your order and may become unavailable.
Gift cards and e-gift cards can be redeemed online or in US and Canada stores in the currency in which they were originally purchased. For example, gift cards purchased in CAD may only be redeemed in Canada stores, as anthropologie.com does not currently accept Canadian currency.
When you find an item you'd like to purchase on anthropologie.com, select a size and enter a location to check availability at nearby Anthropologie stores. If the item is available for pickup, click "Buy Online & Pick Up In A Store" to add it to your basket. If you’re shopping on the Anthropologie iPhone app, use the "Find in a Store" tool on a product page to select a pickup store in your area. When you're ready to check out, pickup details will appear alongside applicable items in your cart and on the order review page.
Please note that furniture and select items are currently unavailable for in-store pickup.
Shortly after placing your order, you'll receive a confirmation email that details your item(s), shipping and payment methods. This does not mean your order is ready to be picked up. You'll receive a separate notification email when your order is ready at your selected store.
Please bring your order confirmation email (print out or show on your mobile device) and a valid ID. You may also have someone else pick up your order, so long as they bring the documents listed above.
Please note that your method of payment will not be charged until your order is picked up. While you may see a preauthorization on your selected method of payment prior to pickup, this will not post to your account until you have retrieved your order.
Many items are already stocked in stores and, as such, are ready for pickup within 24 hours. Other items must be shipped to the stores for pickup, from either a nearby store or our fulfillment center, incurring a longer wait time of up to 6 days.