RETURNING & EXCHANGING ONLINE ORDERS
Enjoy fast and free returns for online orders in store. Find your nearest.All tags must be attached and items must be returned in original packaging within 30 days of the delivery date. All gift cards are non-returnable or refundable.
You can also return and exchange your online order by post. We offer a fully tracked service with a £2 postage charge. Simply start your return, select your preferred carrier, and print your return postage label. To view your order history and find your order number, sign in to your account.
RETURNING IN-STORE PURCHASES
In-store purchases can be returned to any store location for free. Find a store near you to check store opening hours.Please note, in-store purchases cannot be returned by post to any of our stores or warehouse.
RETURNING FURNITURE
Furniture items in saleable condition and wrapped in their original packaging may be returned within 30 days from the date of delivery. Furniture items cannot be returned to a store. To arrange a furniture return please email our customer service team at AnthroFurniture@anthropologie.eu
Selected furniture items will be subject to a return shipping fee of £59. The fee will be deducted from the refund once the return is processed. For details about the return shipping fee for a specific item, please visit the product page.
Selected furniture items will be subject to a return shipping fee of £59. The fee will be deducted from the refund once the return is processed. For details about the return shipping fee for a specific item, please visit the product page.
We are now offering exchanges as an alternative to returns for clothing, accessories and shoes. Homewares, furniture and beauty items are excluded.
The exchange request will need to be submitted and products sent back to us within 7 days from receiving the order. Once the return has been received, the exchange will be processed and you will receive a shipping confirmation email with tracking details for the new item(s). The process can take up to 30 days. Returns not received within 30 days will be charged to your original method of payment. Exchanges of products bought online cannot be processed in our stores.
The exchange request will need to be submitted and products sent back to us within 7 days from receiving the order. Once the return has been received, the exchange will be processed and you will receive a shipping confirmation email with tracking details for the new item(s). The process can take up to 30 days. Returns not received within 30 days will be charged to your original method of payment. Exchanges of products bought online cannot be processed in our stores.
Orders placed at www.anthropologie.com/en-gb/ can be returned by post from within the UK. Merchandise must not be used, worn, washed, or altered. All tags must be attached and items must be returned in original packaging. Most merchandise can be returned within 30 days of the delivery date. All gift cards are non-returnable or refundable.
Returns are sent fully tracked back to our warehouse and are subject to a £2 postage charge.
1. Start your return If you're an Anthropologie account holder, sign in to view your order history and start your return. If you placed your order as a guest, you can start your return by entering your order number here.
2. Generate printable copy or QR code of your tracked postage label Follow the instructions to either print your returns label or to obtain a QR code for your return and then select the items you wish to return. When you have finished this part, you will receive an email with your tracking information and a copy of your returns label.
3. Secure your parcel Put the items you're returning inside secure packaging and attach your new postage label. Make sure to remove or cover the original shipping label. Now you’re all set! Simply drop off your return at a post office or parcel shop.
You will be notified by email once your return has been received and processed by our team. Your refund, minus a £2 postage charge, will be returned to your original method of payment, usually within 3-5 business days. Please retain proof of postage until the full refund has been issued. During our busier periods, please allow up to 28 days for your return to be processed.
*Orders placed separately cannot be returned as one. Combining orders could slow the returns process and result in a delay in your receiving your refund. Please be aware any labels used that are not generated through our online portal will not be recognised and could result in your return being rejected by the returns partner.
Non Re-Sellable Items Please note that we cannot repost items to you that have been deemed faulty or unable to be re sold.
1. Start your return If you're an Anthropologie account holder, sign in to view your order history and start your return. If you placed your order as a guest, you can start your return by entering your order number here.
2. Generate printable copy or QR code of your tracked postage label Follow the instructions to either print your returns label or to obtain a QR code for your return and then select the items you wish to return. When you have finished this part, you will receive an email with your tracking information and a copy of your returns label.
3. Secure your parcel Put the items you're returning inside secure packaging and attach your new postage label. Make sure to remove or cover the original shipping label. Now you’re all set! Simply drop off your return at a post office or parcel shop.
You will be notified by email once your return has been received and processed by our team. Your refund, minus a £2 postage charge, will be returned to your original method of payment, usually within 3-5 business days. Please retain proof of postage until the full refund has been issued. During our busier periods, please allow up to 28 days for your return to be processed.
*Orders placed separately cannot be returned as one. Combining orders could slow the returns process and result in a delay in your receiving your refund. Please be aware any labels used that are not generated through our online portal will not be recognised and could result in your return being rejected by the returns partner.
Non Re-Sellable Items Please note that we cannot repost items to you that have been deemed faulty or unable to be re sold.
If you are returning from any other location you will need to:
URBN UK Ltd Unit 3 Forli Strada Alwalton Hill Peterborough PE7 3HH United Kingdom
Please ensure a note is left inside the parcel with your order number, name and email.
Please note delivery charges & any duties/taxes are non-refundable.
Taxes and duties on international If returning items from locations outside of the EU you will be responsible for all applicable taxes, customs duty and clearance charges.
Anthropologie are not responsible for orders returned to us in error or any additional costs of clearing customs when attempting to return your parcel. It is advised to fill out a commercial invoice form highlighted above. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
- Package item(s) securely.
Merchandise must not be used, worn, washed, or altered. All tags must be attached and items must be returned in original packaging. Most merchandise can be returned within 30 days of the delivery date. All gift cards are non-returnable or refundable.
- Print 3 copies of the return commercial invoice and sign them. Attach one commercial invoice to the outside of your returns parcel and hand the remaining two invoices to the shipping courier. To locate your commodity code, please contact Customer Service.
URBN UK Ltd Unit 3 Forli Strada Alwalton Hill Peterborough PE7 3HH United Kingdom
Please ensure a note is left inside the parcel with your order number, name and email.
Please note delivery charges & any duties/taxes are non-refundable.
- Keep hold of your proof of postage. The items and their condition remain your responsibility until we receive your return to our warehouse.
- You will receive a confirmation email when we have received your return and processed your refund, this can take up to 28 days.
Taxes and duties on international If returning items from locations outside of the EU you will be responsible for all applicable taxes, customs duty and clearance charges.
Anthropologie are not responsible for orders returned to us in error or any additional costs of clearing customs when attempting to return your parcel. It is advised to fill out a commercial invoice form highlighted above. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
If you are a UK customer, you can return your Anthropologie order via any Collect+ drop off point. They now have over 7,000 local shops to choose from nationwide. To return online purchases using this easy service, please follow the instructions below:
Complete your return online and make sure any original delivery labels are covered. Take your package to any of the 7,000 local shops offering Collect+ services. You'll receive proof of postage and a code to track your return online. Please ensure you retain this proof of postage until you have confirmation that we’ve received your item. You can then track your return using the code you are given on your receipt. Your return will be processed in the same way as any other return, and refunds will be made within 30 days.
To find your nearest Collect+ store and view full terms and conditions please visit Collect+.
Merchandise must not be used, worn, washed, or altered. All tags must be attached and items must be returned in original packaging. Most merchandise can be returned within 30 days of the delivery date. All gift cards are non-returnable or refundable.
Complete your return online and make sure any original delivery labels are covered. Take your package to any of the 7,000 local shops offering Collect+ services. You'll receive proof of postage and a code to track your return online. Please ensure you retain this proof of postage until you have confirmation that we’ve received your item. You can then track your return using the code you are given on your receipt. Your return will be processed in the same way as any other return, and refunds will be made within 30 days.
To find your nearest Collect+ store and view full terms and conditions please visit Collect+.
Merchandise must not be used, worn, washed, or altered. All tags must be attached and items must be returned in original packaging. Most merchandise can be returned within 30 days of the delivery date. All gift cards are non-returnable or refundable.
If your item is damaged:
- Email us at customerservice@anthropologie.eu, for furniture, at AnthroFurniture@anthropologie.eu Please detail the nature of the damage, including photos
- Please advise whether a refund or replacement would be preferred
- Email us at customerservice@anthropologie.eu
- Please advise which item is missing
- Please send a photo of the parcel label – this is required to be able to assist you
- Please advise whether a refund or replacement would be preferred
- Email us at customerservice@anthropologie.eu
- Please advise whether a refund or replacement would be preferred
Should you receive a faulty or damaged item please contact Customer Services by email at customerservice@anthropologie.eu stating your Order Number and the nature of the fault.
- UK Orders: Please follow the instructions on-site to start your return here. European Orders: Please then follow the instructions under Returns by Post below. We will refund the postage cost you incur to return the items.
Please ensure you return faulty items to us as soon as possible.
You have 30 days from the date of delivery to return your order. For faulty items that have been worn/used or returns outside our Standard Returns & Exchanges Policy, please contact Customer Services by email at customerservice@anthropologie.eu for further assistance.
The UK Consumer Rights Act 2015 says goods must be as described, fit for purpose, and of satisfactory quality. During the expected lifespan of your item, you’re entitled to the following: Up to 30 days: If your goods are faulty, you can get a refund. Up to 6 months: If it can't be repaired or replaced, then you're entitled to a full refund in most cases. Up to 6 years: If the goods do not last a reasonable length of time, you may be entitled to some money back.
- UK Orders: Please follow the instructions on-site to start your return here. European Orders: Please then follow the instructions under Returns by Post below. We will refund the postage cost you incur to return the items.
Please ensure you return faulty items to us as soon as possible.
You have 30 days from the date of delivery to return your order. For faulty items that have been worn/used or returns outside our Standard Returns & Exchanges Policy, please contact Customer Services by email at customerservice@anthropologie.eu for further assistance.
The UK Consumer Rights Act 2015 says goods must be as described, fit for purpose, and of satisfactory quality. During the expected lifespan of your item, you’re entitled to the following: Up to 30 days: If your goods are faulty, you can get a refund. Up to 6 months: If it can't be repaired or replaced, then you're entitled to a full refund in most cases. Up to 6 years: If the goods do not last a reasonable length of time, you may be entitled to some money back.
Cancelling Your Order
Please note that this right to cancel is additional to your other statutory rights as a consumer and our standard returns and exchanges policy below. If you are a consumer (i.e. you are not a business and you are not purchasing products from us for purposes which are wholly or mainly in connection with any business you may have or trade you run), you have the right to cancel the contract formed with us when you purchased products on the site before they have shipped . This right to cancel applies to both sale items and non-sale items.
What Happens If Your Order Is Cancelled?
During busy periods - such as sale, promotions, or the festive season - demand for a product can sometimes outweigh the amount of stock we have, which can result in us not being able to fulfill your order.
If this does happen, we will let you know as soon as possible. Unfortunately, as this is out of our control, we will not be able to offer any additional compensation for the disappointment of not being able to complete your online order and we apologise in advance for the inconvenience this may cause.
Please note that this right to cancel is additional to your other statutory rights as a consumer and our standard returns and exchanges policy below. If you are a consumer (i.e. you are not a business and you are not purchasing products from us for purposes which are wholly or mainly in connection with any business you may have or trade you run), you have the right to cancel the contract formed with us when you purchased products on the site before they have shipped . This right to cancel applies to both sale items and non-sale items.
What Happens If Your Order Is Cancelled?
During busy periods - such as sale, promotions, or the festive season - demand for a product can sometimes outweigh the amount of stock we have, which can result in us not being able to fulfill your order.
If this does happen, we will let you know as soon as possible. Unfortunately, as this is out of our control, we will not be able to offer any additional compensation for the disappointment of not being able to complete your online order and we apologise in advance for the inconvenience this may cause.
OUR RETURNS POLICY
When you buy something from us, we hope you love it. However, should you change your mind you have up to 30 days from the date of delivery of an item to return full-price items and sale items to us for a refund or exchange.
When you buy something from us, we hope you love it. However, should you change your mind you have up to 30 days from the date of delivery of an item to return full-price items and sale items to us for a refund or exchange.
- Swimwear and intimate apparel must have any hygiene seals intact to be eligible for return or exchange.
- For hygiene reasons earrings and sexual wellness toys cannot be returned.
- Unless an item is faulty, unwanted items need to be returned in a re-saleable condition. With that in mind, please keep all original packaging and return the items undamaged.
- The returns period for furniture is 30 days from the date of delivery. Selected furniture items will be subject to a return shipping fee of £59. The fee will be deducted from the refund once the return is processed. For details about the return shipping fee for a specific item, please visit the product page. Note that this does not affect your statutory rights. Please see the Furniture Returns section below for information about returning items of furniture.
- All items must be returned in the same condition they were received. Your item must be unopened, include the original product packaging, and have hygiene seals in place. Unfortunately, we cannot process a refund, replacement, or exchange if your item is unable to be resold.
- Anthropologie stores are happy to accept returns and exchanges of items purchased on Anthropologie.com and in Anthropologie stores when accompanied by the original sales receipt or dispatch email.
Please Note: Anthropologie reserves the right to refuse any returns or exchanges if the sales receipt (printed or emailed) appears altered, illegible, or cannot be verified as accurate. Returns or exchanges without an original sales receipt will not be accepted."
We offer fast and free returns in our UK stores for most items* purchased at anthropologie.com/en-gb. You will need to provide the dispatch email with your order number when making the return. Your refund will be returned to your original method of payment, usually within 3-5 business days.
Find your nearest store
Unfortunately, we are unable to process store-bought returns at our warehouse. Please return your items to one of our UK stores.
Our UK stores cannot accept returns of items purchased outside the UK from our North American, European and Dubai stores, as well as online orders placed at anthropologie.com, anthropologie.com/fr-fr, anthropologie.com/de-de, anthropologie.com/it-it and anthropologie.com/es-es.
Likewise, stores outside the UK cannot accept returns of items purchased in UK stores or at anthropologie.com/en-gb.
*excludes oversized items such as furniture. Please see our Furniture FAQs for more information.
Find your nearest store
Unfortunately, we are unable to process store-bought returns at our warehouse. Please return your items to one of our UK stores.
Our UK stores cannot accept returns of items purchased outside the UK from our North American, European and Dubai stores, as well as online orders placed at anthropologie.com, anthropologie.com/fr-fr, anthropologie.com/de-de, anthropologie.com/it-it and anthropologie.com/es-es.
Likewise, stores outside the UK cannot accept returns of items purchased in UK stores or at anthropologie.com/en-gb.
*excludes oversized items such as furniture. Please see our Furniture FAQs for more information.
In-stock furniture, rugs, and other oversized items in a saleable condition and in its original packaging, can be returned within 30 days from the date of delivery for a full refund.
Furniture items cannot be returned to store.
If you're an Anthropologie account holder, sign in to view your order history and start your return. If you placed your order as a guest, you can start your return by entering your order number here.
Selected furniture items will be subject to a return shipping fee of £59. The fee will be deducted from the refund once the return is processed. For details about the return shipping fee for a specific item, please visit the product page.
You are responsible for arranging a pick-up date with our nominated carrier. Refunds will be processed within 28 days of your item arriving at our delivery provider’s location.
Customers are legally responsible for the care of the products while they are in their possession. The item(s) must be in the same perfect, resalable condition in which they were received in order to receive a full refund.
If the item(s) is deemed faulty or compromised, Anthropologie will refund the delivery charge.
Furniture items cannot be returned to store.
If you're an Anthropologie account holder, sign in to view your order history and start your return. If you placed your order as a guest, you can start your return by entering your order number here.
Selected furniture items will be subject to a return shipping fee of £59. The fee will be deducted from the refund once the return is processed. For details about the return shipping fee for a specific item, please visit the product page.
You are responsible for arranging a pick-up date with our nominated carrier. Refunds will be processed within 28 days of your item arriving at our delivery provider’s location.
Customers are legally responsible for the care of the products while they are in their possession. The item(s) must be in the same perfect, resalable condition in which they were received in order to receive a full refund.
If the item(s) is deemed faulty or compromised, Anthropologie will refund the delivery charge.
To be refunded to your PayPal account, items purchased online with PayPal must be returned by post. Returns by post are sent fully tracked back to our warehouse and are subject to a £2 postage charge.
Items purchased with PayPal can also be returned or exchanged in stores. Please note, we can only issue store credit for PayPal purchases returned in store.
Items purchased with PayPal can also be returned or exchanged in stores. Please note, we can only issue store credit for PayPal purchases returned in store.
If we suspect fraudulent activity and/or notice anything unusual or suspicious in relation to your account or orders, we reserve the right to withhold issuing you a refund and block you from making future purchases with Anthropologie. You have the right to appeal any such decision and you should contact our customer service team by emailing customerservice@anthropologie.eu in the first instance.
Fraudulent or suspicious activity includes but is not limited to: claims by you that your order hasn’t been received or items are missing; unusual patterns of ordering and returning items; returning items that have been worn or used; or not returning what you originally ordered.
This does not affect your statutory rights.
Fraudulent or suspicious activity includes but is not limited to: claims by you that your order hasn’t been received or items are missing; unusual patterns of ordering and returning items; returning items that have been worn or used; or not returning what you originally ordered.
This does not affect your statutory rights.