E-Gift Cards are sent to the recipient via email within 48 hours of your order. You will receive an email confirmation that the E-Gift Card has been sent to your recipient. Please note, we are unfortunately unable to deliver E-Gift Cards to BT Internet addresses and some other smaller email providers. If you do not receive E-Gift Card confirmation, please check that it has not been sent to your junk or promotions folder before contacting Customer Service.All gift cards are not returnable or refundable, last for two years from purchase, and can be used in multiple transactions until the credit runs out.

Either type of gift card can be redeemed in stores or online. Please note that gift cards are only valid for redemption in the currency in which they were originally purchased. When redeeming a traditional gift card in-store, simply present it at checkout. To use online, enter the gift card number into the Payment Information area at checkout.To reveal the PIN on the physical Gift Card you will need to scratch off the panel on the back of the card (do not peel) To redeem an e-gift card in-store, have your e-gift card information handy, either printed out or accessible by email on your smartphone. When redeeming an e-gift card online, enter the e-gift card number into the Payment Information area at checkout.

The online store cannot assist to refund or replace gift cards bought in store. If a physical gift card purchased in store is lost, the store in which purchase was made has to be contacted directly. Stores may be able to assist at their own discretion. If a customer has been issued with a Merch card (this is something they might get from a store if they have returned an item for exchange without a receipt) these are not available to be used online as they do not have a pin number.

You can check the balance on your gift card or e-gift card here or by calling 00800-0026-8476 or by visiting any Anthropologie location. We are unable to reissue gift cards or e-gift cards that have been lost or stolen.