Willoughby Chair

Flat-Rate Returns

Unlimited Furniture Delivery items in saleable condition may be returned or exchanged within 30 days of the delivery date. Items must be shipped back via our delivery service and cannot be returned to a store. Visit Returning Furniture for more information on completing a return.

With Unlimited Furniture Delivery, you enjoy one flat-rate delivery fee for all eligible styles. Orders containing more than one Unlimited Furniture Delivery item will be consolidated and delivered together. If you prefer to receive your items as they become available, please contact our furniture specialists after submitting your order. For most delivery areas, furniture will arrive 1–3 weeks after your order is in stock and available to ship.

While you may see a preauthorization on your selected method of payment, you will not be charged until your items are ready to ship from our warehouse. You can find our shipping charges here.

We are happy to provide three delivery services. Availability varies by item.

White Glove Delivery

Includes delivery to your room of choice, as well as unpacking, assembly (excluding chandeliers, mirrors, bath vanities, and hanging furniture), and debris removal. Once your items are with our carrier, you will receive an email that outlines how to schedule a delivery.

Please clear the space where furniture or rugs will be placed prior to delivery. Our delivery professionals are not permitted to move existing furniture nor are they allowed to move or set up electrical equipment. They are also unable to hang mirrors or wall décor.

Threshold Delivery

Available for select items. Includes delivery to the first accessible area inside your home. Assembly and debris removal are not included. Once your items are with our carrier, you will receive an email that outlines how to schedule a delivery.

Doorstep Delivery

Available for select items. Includes in-box delivery to your front door. There is no need to schedule a delivery or provide a signature. You will receive an email notifying you of your scheduled Doorstep Delivery date 1 to 2 days prior to delivery. For multi-unit buildings, items will be placed in a secure lobby area or left with a building attendant. Please note, you are responsible for bringing items into your home. Assembly and debris removal are not included.

If items eligible for multiple flat-rate delivery options are purchased with an item that can only be delivered White Glove, we will automatically upgrade all Unlimited Furniture Delivery items in your order to be delivered via our White Glove service, with no additional fee.

Please note Unlimited Furniture Delivery items are unable to ship to US territories, Alaska, Hawaii, islands within the continental US, PO boxes, APO/FPO addresses and locations outside of the US. Overnight and express delivery options are also unavailable.

This item is subject to a restocking fee if returned, plus applicable taxes. The fee will be deducted from the refund once the return is processed. To learn more about this policy, please visit our returns page.