We ask that you review your order carefully, as it cannot be modified once submitted.
You will receive an order confirmation number at the conclusion of your order process, as well as an email that states your order number and an approximate order total. Your order total will not include duties, taxes or carrier brokerage fees. If applicable, these fees will be assessed upon delivery by the postal carrier, and must be paid by the order recipient.
Your order total will be calculated in USD. Please note that your method of payment may be charged in your local currency at an exchange rate selected by the issuing bank, and may also include foreign transaction fees. These are not determined by Anthropologie, and are not included in your order total at checkout.
If you placed your order through a password–protected online account, you may check the status of your order at any time by clicking on your account, signing in, and selecting order history. Click here to check the status of any other order.
Methods of Payment
We accept the following methods of payment: Visa, MasterCard, American Express, Discover, JCB, China Union Pay, PayPal, and Anthropologie gift cards and e-gift cards issued in USD.
Items will be charged to your selected method of payment when they ship. Your order may ship in multiple packages, and may be subject to additional carrier brokerage fees, as determined by your postal carrier. The shipping and handling fee you were quoted at checkout will be prorated and applied based on the value of each individual shipment, and does not include duties, taxes, or carrier brokerage fees.
Please note that we are unable to process your order if we cannot obtain an authorization from your credit card company. You may wish to contact the issuing bank of your credit card regarding this matter, and then inform us of any additional information.
We will keep your order on file for 48 hours before it will be cancelled. Please respond quickly; merchandise cannot be held for your order and may become unavailable.
E-gift cards may be purchased online and will be emailed to your recipient. Gift cards may be purchased online or in any of our US and Canada stores, in their respective currencies.
Please note that all gift cards and e–gift cards are only valid for redemption in the currency in which they were originally purchased. Click here for additional information.
Duties, Taxes & Carrier Fees
Duties, taxes and carrier brokerage fees are determined by the customs agency and postal carrier within the destination country.
Although charges are not always incurred, assessment of these fees will be based on the value of the order and the tax–free threshold, if it exists, for goods imported into the destination country. Payment of them is the responsibility of the recipient, and they will be collected at the time of delivery. Please note that orders shipped in multiple packages may be subject to additional carrier brokerage fees, as determined by your postal carrier. These fees are nonrefundable.
If you wish to return merchandise, you may be eligible to receive a refund of duty and taxes from your local customs office if you make a return by mail or to a US store. Please click here for more information.
More information can be obtained by contacting your local customs office, tax agency or postal carrier.
Canada: Casual Goods Power of Attorney & Refund Statement
By ordering goods from Anthropologie, I hereby authorize Rutherford Customs Broker chosen by Anthropologie to act as my agent, and to transact business with the Canada Border Services Agency (CBSA) to clear my merchandise, account for duties and taxes, to return merchandise to Anthropologie, and prepare and submit refund claims on my behalf for any merchandise that I return. I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that I will obtain the refund directly from Anthropologie. Further, I also authorize the customs broker to endorse any refund cheque issued by the CBSA in my name, so that Anthropologie can be reimbursed.
If you have purchased items that are now on sale, we will gladly offer you a one–time price adjustment if you contact us within 14 days of the original date of shipment or in–store purchase.
For online or phone orders, call 800.309.2500 or email firstname.lastname@example.org for assistance in English. For assistance in French, email email@example.com. Please note that price adjustments for online and phone orders cannot be made in stores, and price adjustments are not applicable to shipping charges.
For store purchases, visit your local store. Please note that price adjustments for store purchases cannot be made over the phone. Visit our store locator to find the location nearest you.
We make every attempt to have consistent pricing throughout our catalog, website and stores. Occasionally we offer special prices that are exclusive to our website. If you have any questions about pricing, please call 800.309.2500 for service in English, or email firstname.lastname@example.org for assistance in English. For assistance in French, email email@example.com.
If your payment method was declined, it may have been unsuccessful due to incorrect information, card expiration, or insufficient funds. You can choose a new method of payment and contact your bank or the credit card company if you continue to experience difficulties placing your order. For further assistance, please contact us.