Returns & Exchanges

All Anthropologie merchandise is unconditionally guaranteed. If you are not satisfied with your purchase for any reason, please let us know so we can take care of you.

If you are an international customer, please click here to view our International Returns & Exchange policy.

Refund process

A refund will be credited back to your original method of payment, and will post approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Most returns will process in approximately two to three weeks, depending on your method of return. Gift card purchases will be refunded in the form of another card and mailed to your billing address.

Refunds for merchandise purchased over a year ago that are not accompanied by a packing list will be refunded at their current selling price.

Price Adjustments

If you have purchased items that are now on sale, we will gladly offer you a price adjustment if the original date of shipment was within 14 days of the sale offering.

Catalog & Web Merchandise

To return your catalog or web merchandise, please use one of the following methods:

SmartLabel Personal Shipping Method In-Store
A prepaid, preaddressed SmartLabel is included on the front of your packing list. Affix the SmartLabel to your package, careful to remove or cover the original shipping label. No postage is required; however, a $5.95 shipping charge will be deducted from your refund or credit. Upon mailing, your return will be processed in approximately 10 business days. Available within the continental US only. Using your own trackable and insured shipping method, mail your return to:
anthropologie.com LP
Attn: Returns Department
30 Industrial Park Boulevard
Trenton, South Carolina 29847
Order # ___________.
Anthropologie is not responsible for shipping fees or lost returns.		 Our stores will accept and process all merchandise returns that are accompanied with an original packing list. See Store Locations for the store(s) nearest you.

Holiday Returns

If you received a gift purchased from our website, it may be returned for a new size or color or for a merchandise credit. Simply fill out your packing list with Return Reason Code 29, Returning A Gift, and fill in your gift giver's information below. Then either complete the Exchanged For box with your desired size or color or write "Return for merchandise credit." We will send the merchandise credit in the amount paid for the item to the shipping address on the front of the packing list.

USPS Complimentary Return Pick-Ups

The United States Postal Service will provide complimentary pick-up of merchandise returns when you use the pre-paid, pre-addressed SmartLabel from the front of your packing list. Simply affix the SmartLabel to the package and follow the directions below.

  • » Schedule a pick up for the next delivery day.
  • » Your postal carrier will pick up your package(s) when you regular mail is delivered.
  • » Packages must be ready for shipment before your carrier arrives.
  • » Maximum weight per package is 70lbs.

Store Merchandise

We cannot process store-bought returns at our warehouse. Please return your items to the store where you made the purchase or to the store closest to your home. For the sake of convenience, you may ship your return via certified mail to your store of choice; please be sure to include your original receipt. Mailing addresses can be found in Store Locations.

Furniture

Furniture can be returned within 30 days from the date of delivery for a full refund. After 30 days, Anthropologie will replace any manufacturer defect for up to one year.