Privacy & Security - Canada
Updated December 2012
Thank you for shopping at Anthropologie. Ensuring the privacy and security of your personal information is very important to us. Our Privacy & Security Policy outlines the information we collect about you, how we use, disclose and otherwise manage this information and the choices you have to restrict our usage of this information.
This Privacy & Security Policy applies to personal information we collect from our Canadian customers at Anthropologie retail stores in Canada, through our website located at www.anthropologie.com and through other interactions with our Canadian customers.
We collect personal information when you purchase, order, return or exchange products and services; sign up for anthro or our email or catalogue mailing list; purchase a gift card; visit or register on our website; apply for a job at Anthropologie; tell a friend about one of our products or services; participate in a promotion or survey; or contact us with a comment, question or complaint.
Shopping at Anthropologie
You do not have to provide us with any personal information when you purchase merchandise for cash at one of our stores. If you use a credit or debit card for any of your purchases, we collect your credit or debit card-related information and your signature for the purposes of processing your payment.
If you sign-up for anthro, we may collect personal information such as your name, mailing address, email address, phone number and birth date. We use this information to communicate with you and provide you with useful services and special benefits.
Our Email List
We offer those who sign-up for our email list advanced notice of sales, new merchandise, store openings and other anthropologie news. Email addresses are only used internally for the purpose of sending you these emails. We respect your privacy rights and will not sell or rent your email address to other companies without your consent. If you would like to unsubscribe from our email list, click here or contact us as set out in the "Contact Us" section below. You may also click on the unsubscribe link at the bottom of our emails.
When you sign-up for our email list, we may also may collect optional information such as your name, postal code, and product interests. We use this personal information to tailor our email messages and to enhance our product and service offerings.
Catalogue Mailing List
If you sign-up for our catalogue mailing list, we collect your name and mailing address. If you no longer wish to receive Anthropologie catalogues, please contact us at 800-309-2500 or email@example.com. Please include your name and mailing address as shown on your catalogue.
We will remove your name from our mailing list as soon as possible. Please recognize that you may receive another catalogue before we are able to remove you.
When you purchase a gift card, we collect your name, billing address, the address for delivery, phone number, email address, credit card information, amount of the purchase, and a username and password. We use this information to process and fulfill your gift card order.
Visit or Register on Anthropologie.com
You do not have to register to visit anthropologie.com. To take advantage of certain services, you may choose to create an account by providing us with your email address and a password that you select. Personal information you provide to us while creating or updating an account and at checkout on our website (such as name, address, telephone number, email address, billing address, ship-to address and credit card information) is maintained in electronic files on our web server and our internal systems located in the United States. Your registration information is used solely to provide and otherwise administer the services you requested, unless you otherwise consent.
We may collect optional demographic and/or preference information. We use this information to tailor or improve our product and service offerings, as well as for internal marketing research purposes.
Apply for a Job
If you apply for or enquire about a job at Anthropologie, you may provide us with personal information about yourself, such as that contained in a resume or similar employment-related materials. We use this information for the purpose of processing and responding to your enquiry or job application.
Tell A Friend
If you send an email to a friend through our website to tell them about one of our products or services, we collect you and your friend's name and email address as well as any message you provide. We will not use you or your friend's email information for any other purpose. Please only send emails to friends or family who would want to receive the message.
Promotions and Surveys
When you participate in a promotion or respond to one of our surveys, we may collect your name, address, phone number and email address. We use this information to administer your participation in the promotion and, for surveys, to contact you with follow-up questions.
When you contact one of our customer service representatives with a question, feedback or other comment, you may be asked for information that identifies you, such as your name, address and telephone number. We collect this information to verify your identity and to help us promptly answer your question or respond to your comment or feedback. We may retain this information to assist you in the future. We also may use your feedback, suggestions and comments to monitor and/or improve our products or website.
Website Information Collected
You can visit anthropologie.com without telling us who you are or providing us with any personal information. However, we collect the IP (Internet protocol) addresses of all our website visitors and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to monitor and improve our website.
Third Party Links and Advertisements
Our website may provide links to third party websites. Except as provided herein, we will not provide any of your personal information to these third parties without your prior consent. Anthropologie provides links to third party websites as a convenience to the user. The inclusion of any link does not imply Anthropologie's endorsement of any other company, its websites, or its products and/or services. These linked websites have separate and independent privacy policies, which we recommend you read carefully. We have no control over such websites and therefore have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose and otherwise treat your personal information.
We may also use third parties to serve Anthropologie advertisements on other websites. In order to measure the effectiveness of our advertisements, these companies may use tracer tags or web beacons to report certain information (but not your name, address, email address or telephone number) about your visits to anthropologie.com and the websites which advertise and feature links to anthropologie.com.
We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the website, plug-in or application. When you provide information from your social media account, we may use this information to personalize your experience on our website and on the third-party social networking websites, plug-ins and applications, and to provide you with other products or services you may request.
Information We Share
We may transfer (or otherwise make available) your personal information to other members of the Anthropologie corporate family and other third parties who provide services on our behalf. We may use service providers to process data and online payments, deliver our products and services, host our website, send emails, run our promotions and surveys, help us better understand your use of anthropologie.com and refine and improve the website.
All of our service providers are required to maintain the confidentiality and security of your personal information and to use it only in compliance with applicable privacy laws. These companies are not authorized to use your information in any manner, other than in helping us to provide you with products and services or as otherwise required by applicable law. For information on the manner in which our service providers treat your personal information, please contact us as set out below.
Your personal information may be stored and processed in the United States by our affiliates and other third party service providers.
We may obtain your permission to share your contact information with carefully selected marketing partners who may contact you by mail or email with offers about products and services that may be of interest to you. You will be able to remove your name from such marketing lists at any other time by contacting us at 800-309-2500 or firstname.lastname@example.org. You may also click on the unsubscribe link at the bottom of our emails.
Please note that Anthropologie must provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by Canadian or US law. We may also disclose personal information to assist us in collecting a debt owed by you, or otherwise where necessary for the establishment, exercise or defence of legal claims.
Sale of Business
Anthropologie may transfer any information we have about you in the event of a merger with a third party or upon a sale or transfer of all or a portion of our business or assets to a third party acquirer.
Retention of Personal Information
We only keep your personal information as long as necessary for the purposes we collected it, or as otherwise required by law.
Security of Personal Information
Your privacy is important to us. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorized access, use, modification and disclosure of personal information in our custody and control. We have implemented measures in an effort to safeguard the personal information in our custody and control, including only providing access to personal information to employees and authorized service providers who require such information for the purposes described in this Privacy & Security Policy.
To provide you with an increased level of security, online access to certain personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication.
Phone and Fax Orders
If you do not wish to shop through our website, feel free to call 800-309-2500 and place your order over the phone. Have the 6- or 8-character style number (ex. 923451 or 12755555), size and color ready for each item you wish to order. You can also print your shopping basket page and fax your order to 800-474-8858 or mail it to:
30 Industrial Park Blvd.
Trenton, SC 29847
Attn: Order Processing
Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.
Anthropologie.com may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. We will treat your personal information in accordance with the Privacy & Security Policy in place at the time your information was collected.
Feel free to contact us with any questions about our Privacy & Security Policy or the manner in which we treat your personal information or to withdraw your name from an email or other marketing list.
If you wish to access or update the personal information we have about you, or to correct factual errors in our records, please contact us as set out below. To protect your privacy, we will take reasonable steps to help verify your identity before granting access or making corrections. You can also easily update your account information by logging on to anthropologie.com and clicking my account.
4010 Rose Lane
Augusta, GA 30907
Attn: Customer Service